Home » Customer Tools » Policies & Procedures

Policies & Procedures

Credit

Standard open terms of Net 30 days are offered to accounts that have proven their creditworthiness in the marketplace and/or maintained their account with us consistently on a current basis, unless the customer requests other terms such as COD or Prepaid. When an account has open invoices past 30 days, orders will be held until sufficient payment is received to bring the account to current standing. We will try to inform you that orders are being held, but that is not guaranteed. You may assume that if you have unpaid invoices past 30 days your orders are on hold. Accounts that consistently run past due and require frequent collection calls will be converted to COD or Prepaid status. This will allow us to process and ship your orders without delay.

Fabric

• Pricing listed in our price list is wholesale cut yardage cost per yard, unless otherwise specified.
*See price list column headers for identification*
• Pricing is subject to change without notification. Magnolia attempts to continually send price change notifications as well as confirm pricing on all order acknowledgements. No credits will be issued due to customer being unaware of a price change.
• It is highly recommended that you login to our website or contact Customer Service to verify current pricing and availability on all items prior to making a sale of a Magnolia item or at least prior to placing order. This will eliminate any surprises when you receive your invoices.
• If you need an updated price list sent to you, please contact Customer Service at 662-841-2000 or customerservice@magnoliaco.com to request an updated price list.

MINIMUM YARDAGE: Orders will not be accepted for amounts less than one (1) yard per individual cut.

ORDER SUBMISSION: All purchase orders are required to be submitted via fax, email or online. Upon receipt of a purchase order, your account credit status will be checked, stock and price will be confirmed, and your order will ship. If there are any outstanding invoices on your account over 30 days from invoice date, your orders will be held until payment is received. If your orders are typically processed with a credit card, please be sure to include the relevant information on the purchase order.

LENGTH OF CUTS: The length of your required cuts is important. Occasionally, we must fill your order with more than one piece, or make an allowance for a defect in the fabric. Please be certain to include specific cut lengths on every order if applicable.

FACE OF FABRIC: Prior to cutting and fabricating with your order, we suggest you confirm with your workroom or upholsterer the proper face of the material. Magnolia will not be held responsible if the incorrect side of the fabric is used as the face in an application.

PATTERN REPEATS: All pattern repeats listed online and on our samples are approximate. Repeats can vary slightly from one dyelot to another. Your fabric is cut to the exact yardage specified on the order, and we do not automatically make additional allowances to include pattern repeats. To avoid any possible shortages, we recommend you order several additional inches to allow for pattern repeats.

SILKS: Silks are not guaranteed against fading or for precise color matching, colorfastness and durability. A cutting (CFA) from current stock is recommended.

SHIPPING: Please indicate on your order the desired shipping method (i.e., UPS, FedEx). If no instructions are given, we will ship the fastest, most economical way, depending on the size of the package. COD shipments will only be sent via UPS. Oversized shipments will receive the carrier’s standard additional charges.

DROP SHIPPING: We do not offer drop shipping directly to the consumer. If you wish for an order to be drop shipped to an alternate location (workroom, upholsterer, manufacturer) the destination must be a business’ location.

DYE LOTS: Dye lots may vary from one shipment to the next. If an exact dye lot is required, please contact the customer service department. We will obtain from you the proper information and do our best to meet your needs. If an exact dye lot is required, you must submit a sample with your order or request a Cutting for Approval (CFA) from current stock. We will hold yardage from a specified dye lot for up to 7 days. We will not be responsible for dye lot issues if you have not advised us prior to your order having been placed that you require a specific dye lot.

MEMO SAMPLES: Memo samples are available upon request. It is a Decorative Fabric Association requirement to return memo samples to the vendor, but we do not strictly police this policy. Although, if you do not plan to use any or all supplied memo samples in the future, we do kindly ask that they be returned to us. A prepaid return shipping label is provided with each memo sample shipment.

RETURNS: PLEASE INSPECT ALL ORDERS ON RECEIPT FOR COLOR CORRECTNESS, FLAWS, DAMAGE FROM SHIPPING, CORRECT YARDAGE, ETC! Once an order is cut or sewn, no returns will be accepted for any reason, no matter the party in error. No returns will be authorized by Magnolia after 30 days of invoice date. No exceptions will be made, no matter the party in error. Before an order can be returned, the customer must contact Magnolia Customer Service Department to obtain authorization. If an order is returned without authorization, Magnolia will ship the order back to the customer at the customer’s expense. Orders to be returned due to customer error will incur a 30% restocking fee; no credit will be given on outgoing or incoming freight; return freight to be at customer’s expense; no returns of 8 yards or less will be accepted for any reason when customer is in error. Orders to be returned due to Magnolia error will be picked up at our expense and full credit will be issued, including outgoing freight charges.

 

Upholstery Furniture

Billing/Deposit: Customer will be billed for fabric yardage on the day fabric for your furniture is cut. This will serve as an acknowledgement that production has begun on your furniture, as well as a deposit for the finished piece of furniture. Customer will be billed for the cost of the furniture frame at the time your finished piece of furniture is shipped. We highly suggest collecting from your customer, at minimum, the retail price of the fabric yardage prior to placing your furniture order.

Customers Own Material (COM) will not be accepted. Only fabrics from our sample gallery may be used.

Delivery Time: Furniture will ship within 4-6 weeks when fabric(s) are in stock. If fabric(s) are backordered, furniture will ship within 4-6 weeks of receipt of a backordered fabric.

Yardage Requirements: Refer to catalog or the price list for yardage requirements. Yardage requirements are approximate and are determined assuming non-biased welt application.

Frame Dimensions: Dimensions listed are approximate and may vary slightly.

Pricing: Our prices stated in the furniture price list are for the furniture frame only. Cost of fabric is additional and is priced per yard as stated in your cut yardage price list.

Residential shipping: Furniture shipped to a residential address will incur a $125 fee in addition to the base freight rate. “White glove” delivery option is available for an additional fee.

Transit Damage: A claim for damage in transit by common carrier is the Consignee’s responsibility.

Local Repairs: Charges for local repairs will not be accepted without prior authorization.

Returns: Factory authorization must be obtained prior to returning any furniture. If an unauthorized return is received it will be shipped back to the customer at the customer’s expense.

We cannot guarantee a match in fabric dye lot on items ordered at different times.

Cancellations: No cancellations will be accepted after fabrics are cut and/or frame is finished.

 

Leather Furniture

coming soon…

 

Drapery Hardware

Prices found in The Finial Company Price List are our Suggested Retail Prices. Prices are subject to change without notice. Prices are quoted exclusive of Freight and Packaging. The Buyer should always inspect the product upon receipt.

RUSH ORDERS: Rush orders are available. An additional 30% charge applies to product and all fees excluding Freight and Packaging. Rush orders will ship within 5 business days. The 30% rush charge is available for all product except arch rods, bay windows, custom brackets, and mitered returns. If an order is received after 12:00 C.S.T., the next business day will count as the first day of production.

IMPORTANT: Please note that rush orders are not always available due to the nature of scheduling in a strictly custom manufacturing environment. Processing time for a rush order is in business days, (excluding holidays) not calendar days.

SHIPPING (NET FEES): All hardware orders are shipped FOB Dallas, Texas. Poles over 100″ MUST be shipped by LTL common carrier. A net freight of $110.00 will be charged for ground common carrier shipments. Expedited shipments are not available in all areas. Any additional charges for expedited shipments will be in addition to the net $110.00 freight fee. The following orders are subject to actual freight costs:

  • shipments going to Alaska, Hawaii, Idaho, Montana, Puerto Rico or any international destinations
  • orders with poles or tracks exceeding 16′
  • orders that exceed a SRP of $2,500

PACKAGING FEES (NET FEES): A net packaging of $10.00 per order will apply to any order that has a pole. The net packaging fee increases to $25.00 for all orders with arched rods; bay windows; rods with returns; motorized traverse track; or poles, rods and corded traversing track 16 feet or longer.

 Returns, Changes & Cancellations

All orders are considered “CUSTOM”. No changes or cancellations will be accepted on orders that have begun production. All returns must be authorized by our customer service department, and are authorized at our discretion, given the circumstances and nature of each custom order. Restocking fees of 40% apply and the customer prepays freight. A Return Authorization Number (RA#) must be issued by customer service and the RA# must be noted on all return packages. Return Credit is issued on returned goods that are inspected and deemed undamaged. Customers should exercise care to adequately package return goods. Return Credit will not be issued for unauthorized returns or damaged returns.

Damaged Goods

Immediately upon receipt, your order should be inspected to insure that there is no concealed damage from shipping. Claims on damaged merchandise must be made within 15 days of receipt. No claims after 15 days will be accepted. If your order is damaged in shipping, carriers require that ALL packing materials be kept in order for a representative to inspect the goods. Our policy is that we replace damaged product per the original order.

Please note on the Bill of Lading if there is any possibility of concealed damaged.

Product Information

WOOD POLES: Wood poles are sold in 2 foot increments, 2 foot minimum. We will cut your pole to specification, but we do not save or ship the fall off.

STEEL POLES: All steel poles are sold in 1 foot increments, 2 foot minimum. We will cut to your specification, but we do not save or ship the fall off.

CORDED TRAVERSE TRACKS: Corded traverse tracks are sold in 2 foot increments with a 4 foot minimum. We will cut to your specification, but we do not save or ship the fall off.

MOTORIZED TRAVERSE TRACKS: Motorized traverse tracks are sold in 1 foot increments with a 6 foot minimum. We will cut to your specification, but we do not save or ship the fall off.

SUPPORT BRACKETS: We recommend support brackets every 3–4 feet.

INSTALLATION: Mollie bolts and nail anchors are recommended for all installations, but are not included. We strongly recommend using a professional installer for our hardware.