Furniture Policies & Procedures
Billing/Deposit: Customer will be billed for fabric yardage on the day fabric for your furniture is cut. This will serve as an acknowledgement that production has begun on your furniture, as well as a deposit for the finished piece of furniture. Customer will be billed for the cost of the furniture frame at the time your finished piece of furniture is shipped. We highly suggest collecting from your customer, at minimum, the retail price of the fabric yardage prior to placing your furniture order.
Customers Own Material (COM) will not be accepted. Only fabrics from our sample gallery may be used.
Delivery Time: Furniture will ship within 4-6 weeks when fabric(s) are in stock. If fabric(s) are backordered, furniture will ship within 4-6 weeks of receipt of a backordered fabric.
Yardage Requirements: Refer to catalog or the price list for yardage requirements. Yardage requirements are approximate and are determined assuming non-biased welt application.
Frame Dimensions: Dimensions listed are approximate and may vary slightly.
Pricing: Our prices stated in the furniture price list are for the furniture frame only. Cost of fabric is additional and is priced per yard as stated in your cut yardage price list.
Residential shipping: Furniture shipped to a residential address will incur a $125 fee in addition to the base freight rate. “White glove” delivery option is available for an additional fee.
Transit Damage: A claim for damage in transit by common carrier is the Consignee’s responsibility.
Local Repairs: Charges for local repairs will not be accepted without prior authorization.
Returns: Factory authorization must be obtained prior to returning any furniture. If an unauthorized return is received it will be shipped back to the customer at the customer’s expense.
We cannot guarantee a match in fabric dye lot on items ordered at different times.
Cancellations: No cancellations will be accepted after fabrics are cut and/or frame is finished.