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Furniture Warranties

Upholstery Furniture

Frames and Springs: Lifetime Warranty – The wooden frame parts and springs in the furniture are warranted to be free of defects in workmanship and materials for the lifetime of the furniture frame. “Lifetime” means the normal, useful life as determined by the manufacturer (7 years).

Fabric : 1 year warranty that protects against manufacturing defects, only to the extent of the warranty provided to Magnolia by its fabric suppliers. Since manufacturers of upholstery fabrics do not guarantee their products for wearability or color fastness, fading, pilling (see details below), shrinkage, wrinkling and stretching, those properties are not covered under this warranty. *Fabric warranty is voided when a aftermarket fabric treatment (see RAFT below) is applied.

RAFT: It has been determined by the Joint Industry Fabric Standards Committee that various fabric treatment processes may be detrimental to the performance of fabrics. Therefore, neither Magnolia nor the fabric mill can be responsible for any claims involving fabrics that have Retail Applied Fabric Treatment.

Limitations: The warranty contained herein shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty of merchantability or fitness for a particular use. Liability for incidental or consequential damages under the warranty is excluded.

The following additional limitations apply to all warranties contained herein:

  1. The warranties extend to the original purchaser only and are not transferable.
  2. The warranties do not apply to rental, business, commercial, institutional or other non-residential use.
  3. Fabric, leather and other covers are excluded from warranties.
  4. The warranties do not apply to any condition caused by damage, improper use, or abuse occurring after the date of sale to the original purchaser. Such damage, improper use or abuse will void all warranties.
  5. All warranties are subject to the availability of repair or replacement parts.

Pilling: Pilling is known as loose strands or balls of fiber that form on the fabric’s surface.  It is caused by abrasion wear, and can be fibers of the fabric itself or a fabric which has come in contact with it. However, it is important to note that pilling is not a fabric defect or fault, and is not covered under warranty.

Click Here fore more information about upholstery fabric pilling.

Pilling Grades: (ISO-12945-2:2000 Martindale Method with 415g loading mass, 200 cycles):
Grade 5 – No change
Grade 4 – Slight surface fuzzing
Grade 3 – Moderate surface pilling. Pills of varying size and density partially covering the surface
Grade 2 – Distinct surface piling. Pills of various size and density covering a large proportion of the surface
Grade 1 – Severe pilling covering whole surface of the fabric

Leather Furniture

 (United States and Canada only)

 Note:   Information below is for reference only and subject to change without notice.  This information in general applies only to domestically sold leather upholstered furniture.  For warranty information on your particular product, please contact Customer Service.

Lifetime Limited Warranty

A Lifetime Limited Warranty is given  to the original retail purchaser only, covering the frame and coil springs, in the under-construction of the frame, against failure or breakage under conditions of ordinary residential use.  Lifetime for the frame & coil springs is defined by the life of the original leather upholstery.  Recovering the frame voids all warranties because in the recovering process, some or all components may be changed.

This lifetime limited warranty does not apply to product that is intentionally misused; to damage resulting from negligence, exposure, rental or commercial use, or other unreasonable use; to damage or failure due to additional chemical treatment, improper cleaning, or when heavy soiling or abuse is evident; or for products purchased at any liquidation or other going-out-of-business sale.  This warranty is not transferable.

One-year Limited Warranty

Warranted to the original retail purchaser, protection against failure of the fibers, cushions, leather, any mechanical parts and loss of resiliency of filling materials.  These items are guaranteed to be free from manufacturing defects for a period of one (1) year.  Compressing of polyurethane foam with use is not considered loss of resiliency.  Abnormal wear and abnormal loss of resiliency should not be confused with softening and flattening of the foam and fibers, which are considered normal wear, and are not defects.

Our leather is warranted against defective materials and workmanship for one (1) year from the original date of purchase.  No two pieces of leather are exactly alike.  Variations in color and marks occur naturally and are not defects.

This one-year limited warranty does not apply to product that is intentionally misused; to damage resulting from negligence, exposure, rental or commercial use, or other unreasonable use; to damage or failure due to additional chemical treatment, improper cleaning, or when heavy soiling or abuse is evident; or for products purchased at any liquidation or other going-out-of-business sale.  This warranty is not transferable.

In the Event of Defects

Report any defects promptly to your dealer, with proof of purchase.  If needed repair is covered under this warranty, your dealer will make arrangements with you for the repair.  Covered repairs will be completed within a reasonable amount of time.  If the product is more that one (1) year old, the original retail purchaser is responsible for all costs of materials and labor and for shipping cost incurred in making the repair.  Costs of materials covered under the lifetime limited warranty are covered, but the costs incurred for labor and shipping are the responsibility of the original retail purchaser.

For further information, contact your local dealer.

IMPORTANT INFORMATION:

This limited warranty establishes the original retail purchaser’s exclusive remedies.  No representative or dealer has the authority to increase or alter the obligations or limitations under this warranty.  The obligations under this warranty shall not exceed the cost of the non-conforming products.  The duration of any implied warranty, including that of merchantability or fitness for any particular purpose, shall be limited to one year from the date of purchase.  IN NO EVENT SHALL USA BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES.  Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation exclusion may not apply to you.

Basic Care of Leather

  • Avoid placing your leather furniture in direct sunlight (under windows or skylights), which can lead to the leather fading over time.
  • Avoid placing your leather furniture within two feet of heat sources such as heat vents or radiators. This will cause the leather to dry out.
  • Dust may accumulate on your leather furniture but can be removed easily with a soft cloth. Do not use dusting sprays or other chemicals to dust your leather furniture.
  • For minor spills, remove any remaining liquid with a dry cloth or sponge. Do not use soap or other cleaning products.
  • We recommend using LeatherMaster for any stains that cannot be removed with water an a cloth or sponge

Certain types of leather perform better when preventative maintenance is practiced. Ask you retailer for suggestions as they may offer additional leather care and maintenance advise. Use of general household cleaning products are not recommended as they tend to break down the leather’s protective surface and cause damage.


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